payment & Delivery
All orders placed through our online shop will processed via Stripe, any orders placed through the contact form will be paid after your personal correspondence with Aillie Anderson and paid via BACS Transfer. All orders are subject to our acknowledgement of payment.
It is our priority to ensure orders are sent out to you as soon as possible however, please allow up to one month for all ‘handmade to order’ items to be dispatched. All UK orders will be sent by the delivery choice specified at checkout, you have the option of Royal Mail 2nd Class Delivery at a flat rate of £3 or First Class delivery at £6. You will receive an email confirmation once your order has been dispatched and can expect your items to be delivered within 3-5 working days for 2nd class delivery, or 1 - 2 working days for Special Delivery.
Please get in touch with Aillie directly if you would like to purchase with International shipping and this can be arranged. Please note there may be a longer time-frame for delivery and higher shipping fee depending on final destination.
All items purchased will arrive in your very own signature Aillie Anderson Silver embossed box. We also offer a gift wrapping add on which includes ribbon and a gift bag with your order for more special occaisions, simply add this item to your cart before checking out.
returns & Cancellations
It is our highest priority to ensure each order is created with great craftsmanship and care however, as each item is created individually please be aware there may be a slight variation between images from this website and your unique piece. If for any reason you are unhappy with your purchase however, please contact Aillie directly within 14 days of arrival of your items and we will make it a priority to resolve the issue.
If you would like to cancel your order please get in touch within 24 hours of placing your order.
If the item has been damaged upon delivery, please contact us as soon as possible to organise the repair and return of your item.
If you would simply like an exchange or refund please get in touch within 14 days of delivery. If this is the case, Aillie Anderson Silver will not be liable for return postage costs.
Refunds will only be administered once the item has been returned in full with its original packaging and is deemed to be in fit condition. Aillie Anderson Silver will not be liable for any items lost in transit upon return.
For all enquiries please email;
aillieanderson.silver@gmail.com
jewellery care
All of our jewellery collections are created using 925 sterling silver and if applicable jesmonite - a casting material that is made from an Acrylic Gypsum Composite, which is a mineral base powder and a water-based acrylic resin.
Jesmonite is a strong, light material that is solvent free with no VOC’s and is kinder to the environment than other resins of a similar nature. All of our jewellery is polished to ensure durability and shine and each jesmonite piece has been hand treated with a wax coating to help prevent any marking or stains.
To clean your jewellery simply wash your item using luke-warm water and soap and brush lightly with a soft toothbrush. If any pure silver items require shining up, silver polishing cloths can offer a quick brightening. You can also re-treat your jesmonite jewellery with a clear wax to replenish its waterproof coating.
If you are still unsure about cleaning your Aillie Anderson Silver jewellery or feel you have an issue that requires further attention please get in touch and we will look into the matter for you directly.
All personal information you provide us with will be handled by Aillie Anderson only and will not be processed by any other third-party members. An email address and telephone number are necessary to process each order, as well as a physical address for delivery. This information is required to complete your order and will only be used to ensure it’s safe delivery and/or for any urgent communication.
By signing up to the Aillie Anderson Silver mailing list you are agreeing to have this information stored using Mailchimp and processed solely by Aillie Anderson Silver. All information given to ourselves and Mailchimp is GDPR compliant. This information is intended only for the use of our monthly email updates regarding Aillie Anderson Silver’s new work, upcoming shows, gallery exhibitions and events. As always you can unsubscribe at any time by following the link at the end of every email we send.
privacy policy
All Images and text featured on this website are copyright of Aillie Anderson Silver. All jewellery designs featured in our Collections, Made to Order and Shop are property of Aillie Anderson Silver.
copyright
COVID-19
Due to the continual management of COVID-19, I alongside every other business have had to consider and work around the constantly evolving restrictions that we are facing in our day to day lives. Fortunately for the time being I have regained access to my studio facilities at The Briggait in Glasgow and still have the capability to create new items. However, please note there may be some delay regarding orders placed during more restricted times. I will of course keep you updated on the progress of your order throughout and will update you regarding any change. Thank you for your patience.
By placing an order with Aillie Anderson Silver please note you are agreeing to the following terms and conditions, we possess the right to update these terms and conditions at any time.
