payment & Delivery

All orders placed through this website will be paid after your personal correspondence with Aillie anderson and paid for via Bank Transfer. All orders are subject to our acknowledgment of payment.

It is our priority to have orders sent out to you as soon as possible however, as each piece is handmade to order, please allow up to two weeks for all items to be dispatched. A shipping fee will be discussed prior to your purchase, all UK items will be send via First Class delivery, we will send a email confirmation once dispatched and you can expect your items to be delivered within 1-2 working days. Signed for delivery can be executed with an additional cost. Please note there will be a slightly longer time-frame and higher shipping fee if you require European or Worldwide delivery.

All items purchased will arrive in your very own signature Aillie Anderson Silver Box and packaging, we can also offer a special occasion gift wrapping service, please do not hesitate to let us know if you are giving as a gift.


returns & Cancellations

It is our highest concern to make sure each order is created with great craftsmanship and care however, as each item is created individually please be aware there may be a slight variation between images from this website and your unique piece. However, if for any reason you are unhappy with your purchase please contact Aillie directly at 07530515249 or aillieanderson.silver@gmail.com within 14 days of purchase and we will make it a priority to resolve the issue.

If you would like to cancel your order as all items are handmade upon receipt please get in touch within 24 hours of placing your order.

If the item has been damaged upon delivery, please contact us as soon as possible to organise the repair and return of the piece.

If the fault is not deemed faulty or you would simply like an exchange or refund Aillie Anderson Silver will not be liable for return postage costs.

Refunds will only be administered once the item has been returned in full with its original packaging. Aillie Anderson Silver will not be liable for any items lost in transit.


jewellery care

All of our jewellery is created using sterling silver and if applicable jesmonite - a casting material that is made from a mineral base with a water-based acrylic resin. Jesmonite is a strong, light material that is solvent free with no VOC’s and is kinder to the environment than other materials of a similar nature. All of our jewellery is hand polished to give each peice a shine and each jesmonite piece has been hand treated with a wax coating to help prevent stains from occurring.

To clean your silver and jesmonite jewellery simply lightly wash using luke-warm water and soap with a soft toothbrush. If any only silver items require shining up, silver polishing cloths can offer a quick brightening.

If you are still unsure about cleaning your jewellery or feel you have an issue that requires further attention please get in touch and we will look into your matter.


All personal information you provide us with or we obtain will only be handled by Aillie Anderson Silver and will not be processed by any other third member parties. An email address and telephone number is required to process each order. The personal information is required to complete your order and will only be used to ensure the delivery of or urgent instance of your order.

Mailing List - By signing up to our mailing list you are agreeing to have this information processed and stored using Mailchimp processed solely by Aillie Anderson Silver. All information given processed by ourselves and Mailchimp is GDPR compliant. This information will only be used to send regular email updates regarding Aillie Anderson Silver’s new work, upcoming shows, gallery exhibitions and events and as always can be unsubscribed from at any time by following the link at the end of each email.

privacy policy


The Images and text featured on this website are copyright of Aillie Anderson Silver. All jewellery designs featured in our collections and shop are property of Aillie Anderson Silver.

copyright


By placing an order with Aillie Anderson Silver please note you are agreeing to the following terms and conditions, we possess the right to update these terms and conditions at any time.